Return Policy

1. Overview

This Return Policy applies to products and services purchased from Fitnesserenew through fitnesserenew.world. We are committed to fair and transparent refund practices in accordance with the Consumer Guarantees Act 1993 (New Zealand).

2. Coaching Sessions

Discovery Sessions and Anchor Mapping Workshops may be rescheduled with at least 24 hours notice before the scheduled time. Cancellations made with sufficient notice are eligible for a full refund or rescheduling at no additional cost. Cancellations made with less than 24 hours notice may not be eligible for a refund.

3. Digital Products

The 30-Day Micro-Habit Guide is delivered digitally upon payment. Due to the nature of digital products, refunds are available within 7 days of purchase if the materials have not been substantially accessed or downloaded. To request a refund, contact us with your order details.

4. How to Request a Return or Refund

To initiate a return or refund request, contact us via:

• Email: contact@fitnesserenew.world
• Phone: +64 3 365 0996
• Contact form at fitnesserenew.world/contact.html

Please include your name, order date, product purchased, and reason for the request. We aim to respond within 2 business days.

5. Refund Processing

Approved refunds are processed within 5 to 10 business days using the original payment method. Processing times may vary depending on your financial institution.

6. Consumer Rights

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993. If a product or service fails to meet a consumer guarantee, you may be entitled to a remedy including repair, replacement, or refund.

7. Contact

For return or refund inquiries, contact Fitnesserenew at 190 Montreal Street, Christchurch Central City, Christchurch 8011, New Zealand. Email: contact@fitnesserenew.world. Phone: +64 3 365 0996.